Privacy Policy

Welcome to Hedge Trimming Surbiton. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services.

Information We Collect

We may collect and process the following types of information about you:

Personal Identification Information: Name, address, email address, phone number.
Service Information: Details about the services you request, including hedge trimming specifications and scheduling preferences.
Payment Information: Payment details necessary to process transactions securely.
Usage Data: Information about how you interact with our services, including visit dates and times.

How We Use Your Information

We use the collected information for various purposes, including:

To provide and maintain our services: Ensuring timely and efficient hedge trimming services.
To process transactions: Handling payments and billing.
To communicate with you: Responding to inquiries, providing updates, and marketing our services.
To improve our services: Analyzing usage data to enhance user experience.
To ensure security: Protecting against fraud and unauthorized access.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you provide explicit consent to process your data.
Contractual necessity: To fulfill our contractual obligations to provide services.
Legal obligations: To comply with legal requirements.
Legitimate interests: For marketing and improving our services, provided it does not override your rights.

Data Sharing and Disclosure

We do not sell or lease your personal information to third parties. We may share your information with:

Service Providers: Third-party vendors who help us operate our services, such as payment processors.
Legal Authorities: When required by law or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

All third-party service providers are obligated to protect your information and are restricted from using it for other purposes.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

Encryption of sensitive data during transmission.
Regular security assessments and updates.
Access controls to limit data access to authorized personnel only.
Secure storage solutions to protect data from unauthorized access.

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the following rights regarding your personal data:

Access: You can request access to the personal data we hold about you.
Rectification: You can request corrections to any inaccurate or incomplete data.
Erasure: You can request the deletion of your personal data under certain conditions.
Restriction of Processing: You can request limitations on how we process your data.
Data Portability: You can request to receive your data in a structured, commonly used format.
Objection: You can object to the processing of your data for specific purposes.

To exercise these rights, please contact us through the appropriate channels provided in our services.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us:

Remember your preferences and settings.
Analyze usage patterns to improve our services.
Provide personalized content and advertisements.

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by updating the Effective Date at the top of this policy.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that appropriate safeguards are in place to protect your data during such transfers in accordance with applicable laws.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Complaints

If you have any concerns or complaints about how we handle your personal data, please contact us. We will address your concerns and work to resolve any issues promptly.

Effective Date

This Privacy Policy is effective as of April 27, 2024.